Shipping policy
Shipping Policy
At HEVELORA, we're committed to making your shopping experience smooth, reliable, and worry-free. We work to process and ship your orders promptly so you can enjoy your new beauty and wellness products as soon as possible.
Once you place an order, you will receive an order confirmation email. After your order has been shipped, we will send you another email containing your tracking number and shipment details.
1. Order Processing Time
Estimated processing time: 1–2 business days.
Orders are typically prepared and dispatched within 1–2 business days after payment confirmation. We aim to ship eligible orders on the same or next business day whenever possible.
During this period, your order is prepared, checked, and packaged for shipment.
Please note:
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Orders placed on weekends or public holidays may be processed on the following business day.
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Processing may take slightly longer during promotional events, holidays, or periods of high order volume.
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If your order requires additional verification or experiences an unexpected delay, we will contact you when necessary.
2. Shipping Fees
At HEVELORA, we offer FREE SHIPPING on orders over $39.90 to eligible shipping destinations.
Most of our products qualify for free shipping, so you can enjoy a convenient shopping experience with no additional shipping costs.
For orders below $39.90, shipping fees will be calculated and displayed at checkout based on your delivery destination.
Any applicable shipping charges will be clearly shown before you complete your purchase.
3. Estimated Shipping Time
Estimated shipping time: 5–7 business days after dispatch.
Shipping times may vary depending on your destination, local delivery services, customs clearance, and other logistical factors.
Total Estimated Delivery Time
Your total delivery time consists of:
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Processing Time: 1–2 business days
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Shipping Time: 5–7 business days
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Total Estimated Delivery: 6–9 business days
Business days exclude weekends and public holidays.
Please note that delivery estimates are not guaranteed delivery dates. During peak shopping seasons, severe weather, customs inspections, or unexpected carrier disruptions, delivery may take longer.
We appreciate your patience and understanding in these circumstances.
4. Shipping Destinations
HEVELORA ships to a variety of international destinations, including the United States, the United Kingdom, Canada, Australia, and selected European countries.
Shipping availability may vary by destination and product.
To confirm whether we currently ship to your location, please select your country or region on the checkout page.
If your country is unavailable at checkout, we may not currently support delivery to that destination.
5. Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number.
You can use this tracking number to monitor the progress of your shipment through the carrier's tracking service.
Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation email.
If your tracking information has not updated or you have not received your tracking details within 4 days of the shipping confirmation, please contact us at service@hevelora.com with your order number.
Our customer support team will be happy to investigate.
6. Incorrect or Incomplete Shipping Address
Please double-check your shipping address before placing your order.
If you notice an error in your shipping information, contact us as soon as possible at service@hevelora.com.
We will do our best to update your address before your order is processed or dispatched.
However, once an order has entered processing or has been shipped, we cannot guarantee that changes can be made.
If a package is returned or cannot be delivered due to an incorrect or incomplete address provided at checkout, additional shipping charges may apply for reshipment.
For more information, please refer to our Returns & Exchanges Policy.
7. Delayed, Lost, or Missing Packages
We understand how frustrating delivery issues can be, and we're here to help.
If your package appears to be delayed or has not arrived within the estimated delivery period, please contact us with your order number and tracking details.
Our customer service team will assist you in reviewing the tracking information and, when necessary, contacting the shipping carrier.
If your package is confirmed lost in transit, we will review the circumstances and work with you toward an appropriate resolution in accordance with our policies and applicable consumer protection laws.
While shipping delays caused by circumstances beyond our reasonable control may occur, we remain committed to assisting you throughout the delivery process.
8. Package Marked as Delivered but Not Received
If your tracking information shows that your package has been delivered but you cannot locate it, we recommend taking the following steps:
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Verify that the shipping address on your order confirmation is correct.
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Check around your property, mailbox, building reception, or any designated safe delivery location.
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Ask household members, neighbors, or building management whether they have accepted the package on your behalf.
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Contact the shipping carrier to request delivery confirmation or proof of delivery.
If you are still unable to locate your parcel, please email service@hevelora.com with your order number and tracking information.
We will assist you in reviewing the delivery details and investigating the situation with the carrier when appropriate.
A carrier's delivered status does not automatically determine the outcome of a missing-package claim. Each case will be assessed based on the available delivery evidence and applicable consumer protection requirements.
9. Damaged Packages or Items
If your order arrives damaged, please contact our customer support team at service@hevelora.com as soon as possible after delivery.
To help us resolve the issue efficiently, please provide:
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Your order number
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Photos of the damaged product
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Photos of the shipping packaging, if available
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A brief description of the issue
Please retain the original packaging until our team has reviewed your case.
Depending on the circumstances and applicable consumer rights, we will help arrange an appropriate solution, which may include a replacement or refund.
10. Customs, Duties, and Taxes
International shipments may be subject to customs inspections, import duties, or local taxes depending on the destination country.
Any applicable charges and their payment responsibilities will depend on the shipping arrangement and the information provided during checkout.
If additional customs charges apply, we recommend contacting our customer support team for clarification.
Customs clearance procedures may also affect delivery times.
11. Contact Us
If you have any questions about your order, delivery status, or shipping arrangements, please contact us.
HEVELORA Customer Support
Email: service@hevelora.com
Website: https://hevelora.com
We aim to respond to customer inquiries within 24–48 hours on business days.
Thank you for choosing HEVELORA. We're here to help make your shopping experience as convenient and enjoyable as possible.